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Global AWS Outage Affects Popular Platforms, Including Snapchat And Canva

An outage at Amazon Web Services (AWS) disrupted many global websites and applications on Mon, Oct 20, 2025. Services such as Snapchat, Signal, Canva, and Fortnite, along with the UK tax authority HMRC, experienced downtime. The disruption initiated…

MBy Michael ReevesOct 20, 20252 min read

An outage at Amazon Web Services (AWS) disrupted many global websites and applications on Mon, Oct 20, 2025. Services such as Snapchat, Signal, Canva, and Fortnite, along with the UK tax authority HMRC, experienced downtime. The disruption initiated around 9 a.m. CET, primarily affecting the US, particularly northern Virginia, where AWS hosts its main servers.

The incident was rooted in a failure within the US-EAST-1 region, impacting DynamoDB, a core database service. This led to cascading issues across authentication, data access, and backend operations. AWS attributed the fault to its Domain Name System, causing widespread access issues. By 12:35 p.m. CET, AWS reported that the problem was “fully mitigated” and most services resumed normal operations.

During the outage, users in Europe, North America, and parts of Asia were unable to access various applications. Several companies confirmed the impact, including the cryptocurrency exchange Coinbase and AI startup Perplexity.

The outage affected numerous platforms, including Amazon.com, Prime Video, Snapchat, and Coinbase, as well as UK services like HMRC and Lloyds Bank. The disruption impacted sectors from banking and e-commerce to gaming and education. Additionally, platforms such as Canva, Duolingo, Fortnite, and Zoom experienced issues. Telecommunication services like AT&T, Verizon, and T-Mobile were also affected.

An outage at Amazon Web Services (AWS) disrupted many global websites and applications on Mon, Oct 20, 2025.
Michael Reeves · Thehackingpost

In Europe, the outage extended to government and telecom services. In France, users from SFR and Free reported failures, and in the UK, HMRC’s online portal was down. At its peak, more than 80 of Amazon’s services were affected. AWS reported that most services were performing normally by the afternoon.

AWS is a vital component of the internet infrastructure, providing cloud storage and computing power to companies, eliminating the need for in-house data centers. Its extensive use makes AWS crucial for global internet functionality. The northern Virginia region, where the outage began, hosts a high concentration of data centers. Such incidents highlight the potential for widespread impact from localized technical issues.

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The outage underscores the vulnerability of relying on a single cloud provider. Experts emphasize the need for diversified cloud strategies, including multi-region architectures and failover solutions. The incident emphasizes the importance of resilience strategies in cloud adoption, particularly as reliance on cloud services continues to grow.

Based on reporting by techround.co.uk.

AI transparency. This article was produced with the assistance of artificial intelligence and published under human editorial oversight. AI systems can make mistakes. Read how we use AI (EU AI Act, Art. 50).
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