The Invisible Architects: Yurii Biriukov on Ukraine’s Role in Shaping U.S. CRM Infrastructure

Enterprise Software
Yurii Biriukov, an experienced IT strategist, explores the development of software infrastructure supporting U.S. businesses, highlighting Ukraine’s growing influence in enterprise CRM solutions.
Ukraine’s IT outsourcing industry is expected to expand from $1.2 billion in 2025 to $1.73 billion by 2029, significantly contributing to the systems U.S. companies utilize, including CRM platforms.
Yurii Biriukov, a Ukrainian-born strategist, has over a decade of experience in designing Microsoft Dynamics solutions for clients in the U.S., Canada, and Europe. His expertise lies in low-code automation tools, focusing on integrating data systems and reducing manual processes.
Biriukov’s shift from finance to IT was driven by his role in optimizing business processes at Anheuser-Busch InBev, where he led finance operations and focused on automation.
Technical Capacity and Client Understanding
Biriukov transitioned from a developer to a managerial role in a CRM systems company, gaining insights into project management and client objectives. His blend of technical expertise and business acumen provides a competitive advantage, particularly in consulting for U.S.-based firms.
Case Studies
Biriukov has overseen approximately fifty projects using Dynamics CRM, including a custom HR module that integrates recruiting and sales processes. AI technology was utilized to automate candidate selection, enhancing efficiency.
Additional projects involved integrating complex data systems for U.S. real estate and Canadian energy firms, resulting in substantial cost savings through reduced license fees and infrastructure expenses.
Low-Code Versus Deep Customization
While Microsoft Dynamics CRM offers low-code capabilities, deep customization is often necessary for large projects. Ukrainian engineering talent is instrumental in bridging this gap, providing bespoke solutions beyond standard platform offerings.
Many U.S. companies depend on these custom solutions, which integrate seamlessly with their operational needs.















