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UK Businesses Are Taking The Global Lead As The Fastest AI Adopters – What Sets Them Apart?

According to Gallagher's 2026 Adoption and Risk Survey, there is a marked increase in AI adoption among UK businesses. The survey, which polled 200 UK business leaders, reveals that 49% have integrated AI into their operations, up from 39% in 2024 and…

NBy Nathan ColeMar 25, 20261 min read

According to Gallagher's 2026 Adoption and Risk Survey, there is a marked increase in AI adoption among UK businesses. The survey, which polled 200 UK business leaders, reveals that 49% have integrated AI into their operations, up from 39% in 2024 and 20% in 2023. Additionally, 12% of companies report that AI is fully operational in their processes.

AI's impact on revenue is significant, with 86% of businesses reporting positive effects. Furthermore, 83% anticipate increased revenue due to AI implementation. Over 90% of business leaders view AI as a beneficial opportunity.

AI is increasingly being deployed across various sectors:

Customer Tools: 52% of businesses use AI for chatbots and personal assistants, with 48% utilizing it in customer service. Research and Analytics: 49% apply AI for data processing and insight generation. IT and Fraud Management: 45% use AI in IT operations and 44% for fraud detection. Legal Services: 62% of legal professionals in the UK utilize AI tools, and 31% use AI daily for document analysis and legal research.

Overall, 63% of businesses have either fully operational AI or have introduced it within their organizations, a substantial increase from 18% in 2023.

According to Gallagher's 2026 Adoption and Risk Survey, there is a marked increase in AI adoption among UK businesses.
Nathan Cole · Thehackingpost

A significant portion, 63%, of surveyed businesses measure AI's return on investment (ROI), anticipating a 28-month period for benefits to outweigh initial costs. Currently, 82% report positive revenue impacts, while 86% note increased employee productivity and 84% observe improved employee trust and engagement.

In the legal sector, 67% rate their firm's AI training and expertise as excellent, emphasizing the importance of training and development over competitive salaries.

Business leaders recognize various risks associated with AI, including:

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57% identify AI errors and misinformation as top risks. 56% cite legal and reputational risks from AI misuse. 55% point to privacy violations and data breaches.

Despite these concerns, only 39% have developed specific incident response plans for AI, and less than half have formal risk management frameworks in place.

Based on reporting by techround.co.uk.

AI transparency. This article was produced with the assistance of artificial intelligence and published under human editorial oversight. AI systems can make mistakes. Read how we use AI (EU AI Act, Art. 50).
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